FAQs

Payment

Q. How can I pay?
A. We accept all major credit cards including Visa, Mastercard, Discover, and American Express. PayPal is also available for secure checkout.

Q. Which currency will I be charged in?
A. All transactions are processed in USD.

Q. Is checkout safe and secure?
A. Yes, our website uses advanced SSL encryption to ensure that your information is protected at all times.

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Shipping

Q. Where do you ship?
A. Currently, we only ship within the United States.

Q. How much is shipping?
A. We charge a flat shipping rate of $5.50 per order.

Q. Where do you ship from?
A. All orders are shipped from within the USA.

Q. How long does delivery take?
A. Orders typically arrive within 3–40 business days, depending on your location.

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Receiving Goods & DOA Policy

Q. Do you accept returns?
A. Unfortunately, due to the perishable nature of our products, we do not accept returns. However, we’re here to help if you face any issues.

Q. What if my plant arrives dead or damaged?
A. We offer 100% DOA (Dead on Arrival) protection. To qualify for a refund or store credit, please send us a clear photo of the item in its original, sealed packaging within 12 hours of delivery.

Q. Will I receive a confirmation email?
A. Yes, you will receive an order confirmation email with a unique order number shortly after placing your order.

Q. When will I get my tracking number?
A. Tracking information is typically provided within 2–7 business days after your order is processed.