Contact Us

Thank you for reaching out to us. We value your time and want to ensure that we provide you with the best possible assistance. Please read the following information regarding our customer support process:

Email Response Time:

We kindly ask for 1-2 business days to ensure all emails are answered thoroughly and everyone is helped. Our dedicated team is working hard to address all inquiries in a timely manner.

Tips for Faster Assistance:

If you are inquiring about an order, please include your order number in the title or message. This will allow our team to help you more quickly and efficiently.

If your email is regarding an order that has already been delivered, please include your order number and any necessary photos of the product in question. Additionally, include a photo of the packing slip included in your order. This will help us better understand and resolve your concern.

FAQ:

For quick answers regarding our policies, please visit our FAQ page. You may find the information you are looking for without having to wait for a response from our team.

Contact Options:

Due to the high volume of calls, we no longer offer a phone line at this time. We apologize for any inconvenience this may cause. However, our customer support team is available via email to assist you with any questions or concerns you may have.

If you have any further questions or need assistance, please don't hesitate to email us at support@plantedpro.com. We appreciate your patience and understanding.