Handbag Fish Tank

 DEAD ON ARRIVAL (DOA) POLICY 

⚠️Please Read Before Purchasing

Unboxing Video Required: You MUST record a video BEFORE opening your package. This video is required for all DOA or damage claims.

12-Hour Reporting Window: All claims must be submitted within 12 hours of delivery. Claims after this window will not be accepted. No exceptions.

Photo Evidence Required: Submit clear photos of damaged or dead plants/moss along with your unboxing video.

Replacement Only — No Cash Refunds: We offer free replacement for eligible DOA claims. Cash refunds are not available for live plant products.

Not Covered:

• Claims submitted after 12 hours of delivery 

• Damage from improper care (overwatering, low light, extreme temperatures)

• Claims without unboxing video evidence

How to Submit: Email hi@plantedpro.com with your order number, unboxing video, and photos within 12 hours of delivery.